Terms and Conditions

Booking Process

At Timeless Celebrations, we strive to make browsing, choosing, booking, and communicating as easy as possible. We continuously improve our booking process and currently accept orders through social media, phone, website, and email. Here’s how it works:

Selection and Quote: Choose the items you want and answer a few questions. We will then send you a quote.

Confirmation: Confirm that you are happy with the quote and would like to proceed with the booking.

Reservation Deposit

For events more than 2 weeks away: We require a 25% non-refundable reservation deposit to secure the date and items.

For events less than 2 weeks away: The full balance must be paid upfront.

Final Payment: About a week before the event, we will send a message/email to confirm final details along with an invoice for the remaining balance, if not already paid. This payment will include a security deposit, which is refunded after the event and once items have been collected and checked for damages.

Security Deposit

A security deposit is required and will be refunded after the event, provided there are no damages or missing items. The amount varies depending on the items hired. Full or partial forfeiture of the deposit may occur if items are damaged or missing. We strive to include this cost on our product pages, but each case is assessed individually.

Delivery and Collection

Charges: Delivery and collection are charged at £10 for the first 15 miles and £2 per additional mile.

Customer Collection/Drop-off: Available for some items. However, not all items are eligible due to setup requirements.

Delivery/Collection Times: Standard times are between 08:00-18:00. Deliveries or collections outside these hours incur an additional £50 charge.

Changes and Secure Storage: Changing the collection time on the event day may result in forfeiture of the security deposit. If collection occurs on a different day, items must be stored securely.

Signature Requirement: A signature is required at the time of delivery/collection.

Cancellation and Changes

Adding Items: Additional items can be added to your order without extra payment until the remaining balance is due.

Cancellations:

The reservation deposit is non-refundable.

Cancellations within 2 weeks of the event date will result in full payment being taken.

Cancellations outside of 2 weeks will forfeit the reservation deposit but incur no additional charges.

Date Changes:

Changes made more than 2 weeks before the event incur no extra payment, and the existing reservation deposit will secure the new date.

Changes within 2 weeks will forfeit the original reservation deposit and require a new deposit for the new date.

Liability and Insurance

Responsibility: The customer is responsible for the items from the time of delivery until collection. Any loss, theft, or damage to the items during the rental period will be charged at replacement cost.

Customer Responsibilities

Care and Use: Customers must use the rented items responsibly and in accordance with their intended purpose.

Return Condition: Items must be returned in the same condition as they were delivered. Any cleaning, repair, or replacement costs due to misuse may be deducted from the security deposit.

Force Majeure

Unforeseen Events: We are not liable for any failure to fulfil our obligations due to events beyond our control, such as natural disasters, acts of God, or government restrictions.